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Shipping & Returns

Shipping Policy

At GenHybrid Solutions Pvt Ltd, we aim to provide fast, reliable, and efficient shipping for all our products under the Soya Bright brand, including soya milk, soya paneer, and other soya-based items. Please review our shipping policy for a clear understanding of the process:

1. Shipping Timeframe

  • All orders will be processed and dispatched within 2-3 business days after confirmation of payment.

  • Delivery times vary based on the shipping destination, but typically, orders will arrive within 5-7 business days.

  • Delivery times for remote locations may take longer, and we will notify you if there are any significant delays.


2. Shipping Costs

  • Shipping costs are calculated based on the weight of the order and the delivery location.

  • Free shipping may be available for bulk orders or during special promotional periods.

  • Shipping fees are displayed at checkout before finalizing the order.


3. Delivery Partners

  • We use trusted and reliable courier partners to ensure your order arrives safely and on time.

  • Shipping methods may vary depending on location and delivery service availability.


4. Order Tracking

  • Once your order is dispatched, you will receive an email notification with a tracking number to monitor the status of your shipment.

  • Please allow up to 24 hours for the tracking information to be updated in the courier system.


5. Shipping Restrictions

  • We currently ship within India.

  • For international orders, please contact us directly for a customized shipping quote.


6. Delivery Issues

  • If your order is delayed, lost, or damaged during shipping, please notify us immediately by email or phone. We will investigate and provide a resolution.

  • If you provide incorrect shipping information at checkout, we are not responsible for any delays, additional charges, or lost packages.


7. Local Delivery Options

  • For select areas, we may offer local delivery options. Please contact us to confirm availability.

Return & Exchange Policy

At GenHybrid Solutions Pvt Ltd, we are committed to ensuring your satisfaction with our Soya Bright products, including soya milk, soya paneer, and other soya-based items. Due to the perishable nature of our products, please review our return and exchange guidelines:

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1. Refund Policy

  • Refunds are available for products returned within 24 hours of delivery if the product is defective, damaged, or incorrectly delivered.

  • We do not offer refunds for products purchased incorrectly or due to customer error.

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2. Return and Exchange Conditions

  • Returns are accepted only within 24 hours of receiving the product.

  • The product must be unopened, unused, and in original packaging.

  • A valid receipt or proof of purchase is required for returns or exchanges.

  • Customers are responsible for the return shipping costs, unless the product is defective, damaged, or incorrectly delivered.

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3. Defective or Damaged Products

  • If you receive a defective or damaged product, please contact us within 24 hours of delivery.

  • We will arrange for free return shipping and offer either an exchange or a refund, depending on the situation.

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4. How to Request a Return or Exchange

  • Contact us via email or phone with your order number and a description of the issue.

  • If the return is approved, we will provide you with instructions for returning the item.

  • Once we receive the returned item, we will inspect it, and if it meets our return criteria, we will process your exchange or refund.

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5. Exchange Process

  • If the product is defective or damaged, we can exchange it for the same item or an alternative product of equal value.

  • Exchanges are subject to stock availability. If the product is out of stock, we will offer a full refund.

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6. Non-returnable and Non-exchangeable Items

  • Perishable goods, such as Soya Milk and other fresh items, are non-returnable unless defective, damaged, or incorrectly delivered.

  • We do not accept returns or exchanges for items that have been opened or used.

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7. Processing of Returns and Exchanges

  • Once the returned product is received and inspected, we will process the exchange or refund within 7 business days.

  • Refunds will be issued to the original payment method, and may take up to 5-7 business days to reflect in your account, depending on your bank or payment provider.

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8. Contact Us for Returns and Exchanges

If you have any questions or wish to initiate a return or exchange:
📧 Email: [Your Official Email Address]
📞 Phone: +91 [Your Contact Number]

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