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Privacy Policy

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Effective Date: 24-11-2024

At GenHybrid Solutions Pvt Ltd, we value your privacy and are committed to safeguarding your personal information. Our Privacy Policy complies with applicable Indian laws, including the Reserve Bank of India (RBI) guidelines, ensuring secure transactions and the protection of your data.

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1. Information We Collect

We collect and process the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.

  • Non-Personal Information: Data such as IP address, browser type, and website usage statistics, gathered through cookies and analytics tools.

  • Transaction Details: Order history, payment methods, and other financial data necessary for processing your transactions securely.

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2. How We Use Your Information

Your information is used for:

  • Processing and fulfilling orders.

  • Communicating order status, offers, and updates.

  • Improving our website and product offerings.

  • Complying with legal, regulatory, and financial obligations, including those mandated by the RBI.

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3. Payment Security and Compliance

In accordance with RBI guidelines:

  • All payments made on our platform are processed securely through PCI DSS-compliant payment gateways.

  • Your financial data (credit/debit card information, UPI details, etc.) is encrypted and not stored on our servers.

  • For recurring transactions or saved payment details, consent will be explicitly obtained as per RBI norms.

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4. Sharing Your Information

We only share your information under the following conditions:

  • With trusted third-party service providers (e.g., payment gateways, delivery partners) who comply with applicable laws and safeguard your data.

  • With government authorities, if required by law or in response to a legal process.

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5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You may manage or disable cookies through your browser settings, though some website features may be affected.

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6. Data Retention and Security

  • Personal data is retained only as long as necessary for the stated purposes or as required by law.

  • Robust security measures, including encryption, firewalls, and secure access controls, are implemented to protect your data.

  • Although we strive to ensure data security, no method of transmission over the internet is 100% secure.

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7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications by following the instructions in our emails or contacting us directly.

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8. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. Updates will be effective as of the "Effective Date" stated above.

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9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: support@genhybrid.in
📞 Phone: +91 [Your Contact Number]

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